Last updated July 12th, 2024

Subject matter​

These Terms of Service (the "Terms") govern the customer’s use of www.slacktozendesk.com and the Zensync app ("Zensync", "us", "our", and "we").

Zensync communicates with the Slack service ("Slack", which is offered by Slack Technologies Limited.) and the Zendesk service on the customer’s behalf ("Connected Applications"). The customer must have valid accounts with the Connected Applications and must have agreed to their terms of service. Any costs associated with opening or maintaining the customer’s Connected Applications are the customer’s sole responsibility. The customer will provide Zensync with its Slack account information (the “Slack Sign-In”) when signing into Slack via slacktozendesk.com website (the “Website”). The customer consents to Zensync accessing the customer’s accounts in Connected Applications. Zensync will directly communicate in the name of the customer and in its own name with Slack. The customer is solely liable for any costs or damages that Slack associates with the Slack Sign-In.

Service specification​

Zensync provides a service to create Zendesk tickets from within Slack, and keep Slack threads in sync with the Zendesk ticket comments. It is integrated with Slack as a Slack app, and connects to Zendesk through API keys.

To provide the Service, Zensync will access the customer’s Slack workspace. Zensync will receive webhooks for interactions the customer has both with the service and with Slack, in channels where Zensync has been added. Zensync will, wherever possible, store references to data within Slack as opposed to storing the data ourselves. Where functionality depends on us storing data, it will be stored securely and encrypted at rest.

No consultancy, training, trouble shooting or support is within the scope of the services offered by Zensync under these Terms.

Your Account​

Using Zensync requires the opening of an Account by using the customer’s Slack Sign-In. Zensync may only be used by Slack users. There is no additional Account website or login portal, Zensync is accessed through your existing Slack account.

By opening an Account with Zensync, the customer is deemed to accept these Terms.

An Account may be used by by other employees or members of the same Slack workspace. The person opening the account represents that he/she has the legal authority to bind the legal entity he/she acts for and provide the Slack Sign-Ins to Zensync.

Obligations of the customer​

If the customer chooses a paid plan, the customer agrees to pay Zensync the fees set out in the pricing section at www.slacktozendesk.com/pricing. Zensync’s fees will be collected automatically using whatever payment details the customer provided when they signed up.

The customer must not interfere or intend to interfere in any manner with the functionality or proper working of Zensync.

The customer will indemnify and hold harmless Zensync, its officers and directors, employees and agents from any and all third party claims, damages, and costs (including reasonable attorney fees) arising out of the customer’s use of Zensync in a manner not authorized by these Terms or in a manner that violate applicable law.

The customer is aware that Zensync does not work if Slack or Zendesk are not properly available (be it to Zensync or to the customer).

Obligations of Zensync​

Zensync will use reasonable commercial endeavours to ensure that the Service is performed substantially in accordance with the Service specification and in a timely and professional manner.

Zensync will use reasonable commercial endeavours to ensure that any defects in the Service shall be remediated within a reasonable time following a detailed notification of such defect being given to Zensync by the customer.

Warranty​

The customer warrants that: (i) it will comply at all times with these Terms; (ii) it will not use the Service for any purpose that could, in Zensync’s reasonable opinion, be considered obscene, blasphemous, defamatory, promote or incite terrorism or hatred based on religion, race or disability, or is illegal pursuant to all applicable laws and regulations (including copyright laws); and (iii) it will not introduce to the Service any virus, worm, Trojan horse, adware, spyware or any other form of malicious content, code or software or anything which may otherwise compromise Zensync’s Service, properties or assets.

Rights to use​

Subject to and conditional upon the customer’s compliance with these Terms, the customer is granted a limited, non-exclusive, non-transferable, non-sublicenseable right to use Zensync as software as a service via the internet.

The customer is not granted any additional right to the Service or any other intellectual property of Zensync. The customer shall not be entitled to make copies of the Service or any software therein. The customer shall not translate the program code into other forms of code (decompilation) or employ other methods aimed at revealing the code embedded in the software of the Service in the various stages of its development (reverse engineering).

The customer is not entitled to remove or make alterations to copyright notices, serial numbers or other features which serve to identify the Service.

Logo rights​

The customer agrees that until either party terminates these Terms, Zensync may use the customer’s name and/or logo on Zensync’s websites and in its customer lists and marketing materials, provided that any such use complies with any usage parameters provided to Zensync in writing, and is displayed in a manner substantially similar to Zensync’s display of other customer names and logos.

Limitation of liability​

To the maximum extent permitted by applicable law, Zensync and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages including, without limitation, loss of profits, data, use, good will or other intangible losses resulting from your access to and use of (or inability to access and use) the Service.

In no event shall Zensync’s total liability to you for any damages resulting from any claim or series of related claims exceed the amount paid by you for the Service within the 12 months preceding such claim or series of claims.

Confidentiality​

Each of Zensync and the customer undertakes that it will not at any time hereafter use, divulge or communicate to any person, except to its professional representatives or advisers or as may be required by law or any legal or regulatory authority, any confidential information concerning the business or affairs of the other party which may have or may in future come to its knowledge and each of Zensync and the customer shall use its reasonable endeavours to prevent the publication or disclosure of any confidential information concerning such matters.

Data protection​

Zensync will process personal data in accordance with its Privacy Policy, available at www.slacktozendesk.com/privacy.

Term and Termination​

These Terms will remain in effect until terminated by Zensync or the customer in accordance with this paragraph.

Zensync or the customer may terminate these Terms for any or no reason at their convenience at any time. Termination may be issued in writing or by using the provided account closing mechanism, if provided by Zensync. By terminating these Terms, the customer waives its right to further use of the Service and acknowledges that Zensync will not be liable to refund any sums paid by the customer in respect of the remaining duration of the customer’s then-current subscription period.

No notice period is required for Zensync or the customer to terminate these Terms. The Warranty, Limitation of Liability, Confidentiality, Governing Law and Jurisdiction, and Resolving Disputes paragraphs will survive termination.

Resolving disputes Should the customer have any concerns or complaints about the Service Zensync provides, the customer should contact Zensync in the first instance using any of the methods set out on the Zensync website. Zensync will work with the customer in order to understand the issue and work towards a swift resolution.

You agree that any dispute between you and Zensync will be resolved by binding arbitration, rather than in court. You and Zensync agree that good faith informal efforts to resolve disputes can result in a prompt, low‐cost and mutually beneficial outcome. You and Zensync therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any dispute.

Notices​

Any notice or other communication required to be given to Zensync or the customer under or in connection with these Terms shall be sent by e-mail to the email-address registered by the customer with Slack, or to any updated email-address the customer provides from time to time.

Notices to Zensync must be directed via email, to [email protected].

Final provisions​

These Terms, together with any documents referred to in them, or expressed to be entered into in connection with them, constitute the whole agreement between Zensync or the customer concerning their subject matter.

The customer may set off only legally binding and recognized claims. The rights and obligations arising from these Terms are generally not transferable. However, Zensync may transfer these Terms with all rights and obligations to a company of its choice.

If any provision of these Terms is or later becomes invalid, or contains omissions, the validity of the other provisions shall remain unaffected. Zensync and the customer shall agree upon a new provision, which shall resemble the invalid provision as closely as possible in purpose and meaning considering the interests of Zensync or the customer and the legal regulations, to replace the invalid provision. In the event of an omission in these Terms, a provision shall be agreed upon which shall correspond with that which would have been agreed, pursuant to the purpose and meaning of these Terms, if the matter had been considered by Zensync and the customer when these Terms was formed.

These Terms may occasionally be modified by Zensync at any time.